Recently we had to change Citrix Edgesight Service account Password I am not sure if this is the correct way , but this is how i accomplished it in our setup Make note of the current password Check which services on the edgeSight server are running under this account Change service account password in AD Set the service account password on the ES server following accounts ( in my case) Citrix RSSH Admin Service Citrix RSSH Application Manager Restart the services Set the password in the IIS Application Pool for Edgesight , Start the Application Pool Login to Edgesight console using the SupportEamilID account Configure Reporting server to use the new password Hope this helps