It may happen that when you start configuring Netscaler SDX (11500 in our case) that you are unable to connect to the management VM (svm) at all throughthe default IP 192.168.100.1 Ping , http , ssh to 192.168.100.1 doesnt work in our case the console connection did work and we could ssh into 192.168.100.2 However ssh to 192.168.100.1 or 168.254.0.10 doesn't work even from within the console session. FOr us when we launched xsconsole , it doesnt show any Mangement VM as well In our case factory reset was done for the Netscaler and that did resolve the issue. Make sure you check the svm.conf located in cd /flash/mpsconfig It may happen that IP/Subnet configuration is not default Some additional info: http://support.citrix.com/article/CTX130496 Hope this helps